Privacy Policy

Last Updated — April 1, 2026

BuyCellFix ("we," "us," or "our"), operated by 9516-7763 Québec inc. (Laval) and 9524-4257 Québec inc. (Montreal), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buycellfix.ca, use our services, or interact with us at any of our locations.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and mailing address when you request a quote, make a purchase, or contact us.
• Device information: Device type, model, serial number, IMEI, and condition — collected when you bring a device in for repair, trade-in, or sale.
• Transaction information: Payment method, purchase history, repair history, and warranty records.
• Website usage data: IP address, browser type, pages visited, time spent on site, and referring URL — collected automatically through cookies and analytics tools.
• Communications: Messages, emails, and chat transcripts when you contact us for support or inquiries.

2. How We Use Your Information

We use your personal information to:

• Process and complete device repairs, sales, and trade-ins.
• Communicate with you about your repair status, quotes, and appointments.
• Provide warranty service and follow-up support.
• Send promotional offers, updates, and newsletters (only with your consent — you can opt out at any time).
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect against fraud.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: Payment processors, shipping carriers, and IT service providers who help us operate our business — bound by confidentiality agreements.
• Legal authorities: When required by law, court order, or government request, or to protect our rights, safety, or property.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and deliver targeted advertising. These include:

• Essential cookies: Required for the website to function (e.g., shopping cart, login sessions).
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Advertising cookies: Used to deliver relevant ads and measure campaign performance (e.g., Google Ads, Facebook Pixel).

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Repair records and warranty information are retained for a minimum of 12 months after service completion.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and applicable Canadian privacy legislation, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.
• File a complaint with the Commission d'accès à l'information du Québec (CAI) if you believe your rights have been violated.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: